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June 25, 2015
Submitted by Matt Welsh

There are several window replacement companies in Calgary from which you can choose, and while you can use the internet to search for rankings on sites like HomeStars.com and the BBB, sometimes it is helpful to look at what goes on behind the scenes. Here is some information about two of the high-rated window replacement companies in Calgary – Ecoline and Supreme Windows.

Company #1 – Supreme Windows

Supreme Windows has more than 30 years' experience in the business, and they offer a wide variety of high quality Energy Star rated products. Their focus is on residential applications, and they enjoy an A+ ranking from the Better Business Bureau. This company turns their attention to innovation and quality, thus giving consumers plenty of options when it comes to window choices. They also replace or install French, garden, entry, and patio doors upon request.

Of course, everything looks great on paper, but a few things stand out. These include:

  • Limited Facebook Presence – The company's Facebook profile has only 30 likes despite being active since 2012. Although this in no way signifies poor service, it is a bit surprising in today's day and age of social media.
  • No Mention of Warranties – Despite the extensive list of window features on the Supreme Windows website, there does not seem to be any mention of a company-wide warranty.
  • Online Form for Free Estimates – They have a nice form on their website allowing consumers to receive estimates based on their descriptions.
  • Large Service Area – Supreme Windows services a large area that is not limited to Calgary. They also work in areas like Oakville and Mississauga.
  • Outstanding Reviews – Overall, customers are pleased with their experiences.

As you can see, while Supreme Windows certainly lives up to expectation in some areas, some things are still mysteries. If you choose to contact this company, be sure to ask them about their warranties, and find out whether a "lifetime" warranty applies to the actual lifetime of the window or the expected lifetime. This makes a huge difference in the event something goes wrong in the future.

Ecoline Windows

Ecoline Windows also works in Calgary, and they have excellent ratings all around. People are impressed with the quality of their custom-made windows, too. However, upon reviewing their website, their scope of services seems incredibly limited. They focus only on windows in residential settings, and while they claim that they also provide replacement entry doors, they only do so when their clients order window replacement, as well. Here are some other things to consider:

  • There is a list of reasons NOT to contact them on their website. Some of the ways in which they "might not be a good fit for you" include:
    • You want the lowest possible price;
    • You need windows installed right away;
    • You need window repair;
    • You want to replace only your entry doors;
    • You want windows for a new build;
    • You already have windows but you need an installation company;
    • You need the concrete in your basement cut for an egress window; or
    • You just want to buy some windows.
  • Their Facebook page is dead. Again, despite the fact that this company has had a Facebook page for years, there is little to no activity. It appears that the company posts blogs regularly, but only the same handful of people acknowledges the posts.
  • Online Form for Free Estimates – They have a nice form on their website allowing consumers to receive estimates based on their descriptions.
  • There is an entire site dedicated to a poor Ecoline review. You can read one consumer's lengthy blog post online, which details some less-than-perfect work and damage left by the window installers. The blogger also posted pictures. If to search online, it is possible to find positive company's reviews on HomeStars, for example. But the majority of these reviews are marked by HomeStars as assisted (collected by a contractor on behalf of the customer).

All in all, if you are willing to wait up to 10 weeks for your windows, and if you are willing to pay a premium price for them, then Ecoline is a solid contender. However, be sure to ask them about their guarantee on workmanship and installation. Their website clearly provides a 25-year warranty on frames, glass, and hardware, but it does not mention any kind of warranty on the actual labor.

With so many windows replacement companies from which to choose, deciding which one is right for you often seems difficult. Remember to pay close attention to the company's social media page and their website, and ask questions about things like warranties and labor guarantees.

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